PAYMENT

Our online store accepts payment in the form of credit card (Visa, American Express, Master Card, and Discover), Pay Pal, or online gift certificate.

Your card will not be charged until the order has been filled.

 

SHIPPING

Orders are usually processed within 2 business days, Monday through Friday, excluding holidays. Express orders placed on weekends will be shipped on Monday.

Orders are processed from LONDON, UK .

Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

For all shipments within the U.K., buyer is given the option of Pick up from the store,Standard (3-4days)  Express Saver (1-2 Days). Buyer will receive a shipment confirmation email with the shipping tracking number. Direct signature required. If you request no signature, W O N D E R O U N D is not responsible in case of theft.

 

EXCHANGE POLICY

1. Return Period:

   • We offer a specified period during which customers can return items. This period often ranges from 14days from the date of receipt.

2. Eligibility:

   • Items eligible for return/exchange are in their original, unworn, and unused condition with all tags and packaging intact.

3. Initiating a Return:

   • Customers need to contact customer service or initiate the return process through the online account associated with the purchase.

4. Returns Shipping:

   • Customers may be responsible for the cost of return shipping unless the item is faulty or there was an error on the part of the retailer.

5. Refund/Exchange Processing:

   • Refunds are often issued to the original payment method used for the purchase. Exchanges may be provided for the same item or a similar one, depending on availability.

6. Faulty Items:

   • Retailers usually have a specific process for handling faulty items. In such cases, they may cover the cost of return shipping.

7. Exceptions:

   • Some items, such as personalised ,Customised goods, may be non-returnable. Check for any specific exceptions mentioned in the policy.

8. Timeframe for Refund Processing:

   • Refunds are typically processed within a certain timeframe after the retailer receives the returned item.

Please email info@wonderound.co.uk for an exchange authorisation code before  exchanging items. We cannot issue exchanges for items returned without this code.

You are responsible for any exchange shipping costs. W O N D E R O U N D  is not responsible for exchange shipping costs nor duty reimbursement in the case of international purchases.

Returns for exchange should be addressed to:

1 Fountayne Road ,London ,N15 4QL

We have the right to deny exchange if the merchandise returned does not meet our return policy requirements.

 

  

TAXES & DUTIES

Residents of UK will pay state tax on their purchase. 

International orders will be shipped via DHL International or Royal mail. Expected arrival date for international orders is approximately 5-10 days from the order date. Buyer will receive a shipment confirmation email with the shipping tracking number.

For international orders, a customs duty may be charged to you depending upon the country in which you reside.

 W O N D E R O U N D is not responsible for payment of this duty.

 

 

GIFT CERTIFICATES

Online gift certificates are for use online only. At this time, we cannot honor any online credit in either brick and mortar location. All in-store gift certificates are for use in our brick and mortar locations only, and cannot be honored through the online store.

 

 

PRIVACY POLICY

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purpose of filling your online order.

 

COOKIES AND THEIR USE ON OUR WEBSITE

 

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

• Make our website work as you'd expect
• Enable you to login to our members area, forums, and blog
• Remember your settings during and between visits
• Improve the speed/security of our website
• Allow you to share pages with social networks like Facebook and Twitter
• Personalise our website to you to help you get what you need faster
• Continuously improve our website for you

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass personally identifiable data to third parties

You can learn more about all the cookies we use below, and find out more technical information about what cookies are at www.whatarecookies.com (or try an Internet search).

We are providing this additional information about our cookies in compliance with ‘EU cookie law’. See the ICO website for more information.

 

GRANTING US PERMISSION TO USE COOKIES

If the settings on your software that you are using to view our website (your browser) are adjusted to accept cookies, and you continue to use our website, we take it to mean that you accept our usage of cookies.

Note most Internet browsing software facilities disabling cookies per website, and you are free to do this, but note that our website will not work as you would expect. For example, you will not be able to register as a member, log in to our members area, forums, or blog.

 

OUR OWN COOKIES

Various functional elements of our website set cookies. These are to enable you to register as a member, login to our members area, forums, and blog.

We don’t set cookies to collect and personal information without your express permission. We don’t use cookies to pass on personally identifiable data to third parties.

 

SOCIAL WEBSITE COOKIES

So you can easily ‘Like’ or share our content by using the Facebook, Twitter, and other social network buttons we have included on our website.

Each social network button may set its own cookies and you can find out more on the relevant websites.

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks and websites.

ANONYMOUS VISITOR STATISTICS COOKIES

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our website isn't working as it should for particular technologies), how long they spend on our website, what page they look at etc. This helps us to continuously improve our website. These statistics are all anonymous.

MORE INFORMATION

Please email to info@wonderound.co.uk if you have any questions.